The Platinum Rule: Using Empathy to Drive Profits
Changing your perspective to increase guest satisfaction, boost revenue and wow visitors.
Learn how to exceed customer expectations, get more visitors and improve your online reviews all by better understanding The Platinum Rule. We're giving some simple tools to help you recognize what others want and how to customize your approach to make sure everyone is satisfied, including the bottom line.
This course takes about 45 minutes and includes a tremendously helpful workbook with lots of practical hints, tips and guidelines.
Relate Strategy Group has influenced millions of travel experiences reaching all segments of the tourism and hospitality industry.
Relationship experts, Relate Strategy Group's leadership team is trusted by 150,000+ travel professionals, tour operators and agents within their worldwide network. Relate Strategy Group is an independent provider of thoughtful marketing, representation and professional development that drives travel, tourism and hospitality economies and careers.
The team at the Relate Strategy Group is made of experienced tourism sales, marketing, distribution, operations and training experts. They've served on industry association boards & committees, planned & run tours, trained and developed the fastest growing companies in America and achieved record growth for a wide variety of tourism entities. This multidisciplinary approach, combined with industry leading technology, data management and marketing capabilities continues to inspire travel experiences, connecting professional travel planners from all segments with the destinations, products, services and support they need anywhere in the world.
StartVideo - Distinguishing between good and great service (2:51)
StartThe Age Old Lessons of the Golden Rule
StartVideo - Gold vs. Platinum: Recognizing the Difference (3:54)
StartIdentifying key traits to customize individual service
StartThe Key Observable Behaviors
StartQuiz - Observable Behaviors